Hello!
The template is problematic, I would like to exchange it for another or get the money back. I do not want it, it does not work properly.
PrimerTemplates
POSTED: 2014-12-11
Hello IGWERNER,
As I had indicated in the e-mail configuration, it would be better if you gave me access to your admin section so that I check and find out what the problem might be. Sometimes Joomla3 may not work well in all of the servers due to server configuration problems. The template works just fine and the problem might be caused be some third party extension (at this point, we are not sure if it is really the extensions or not). It would be incorrect to imply that the template is problematic and does not work since it work well with other clients.
I had mentioned something to do with htaccess in our e-mail conversations. If this file is not configured correctly, then you are likely to get a 500 internal server error or a blank page. So, please rename this file to .htaccess and edit it accordingly.
Now it works, I have deleted the file: index.html.
PrimerTemplates
POSTED: 2014-12-16
Hello IGWERNER,
I had not realized that you had an index.html file in your root folder. Some servers give preference to index.php while others give it to index.html. Am glad you were able to solve it.
Having problems installing matric pt template. It will not pass the the "CREATE DATABASE TABLES" step.
How do i fix this?
Thanks
PrimerTemplates
POSTED: 2015-01-15
Hello EVOLVEBUS,
I am in the process of updating all of the quickstarts to eliminate the installation failure problem. Please give it a day or two (maximum) for the latest version to be up for download.
Hello, I purchased this template, but when I tried to install it (after upload quickstart package), I had only blank screen. I tried two absolutely different hosting and upload it to hosting, where all other templates are working, your older templates too.
Hosting have PHP 5.4 as you mentioned in manual. So please help me, how to install it.
Thank you.
PrimerTemplates
POSTED: 2015-01-26
Hello ROZTOCIL,
Did you install the quickstart package over an existing Joomla installation or you installed just like any other Joomla website? Please note that the quickstart package should be uploaded to your server and then installed just like any other Joomla installation.
Hello, I made clear installation. I took downloaded quickstart package, unzipped it and files from this quickstart package uploaded to server, then tried to install it by acces to relevant page in browser, then I´ve got only blank page. I´ve tried this on two different hostings, so I suppose there is no problem with my hosting, but there is some problem in quickstart package.
For completeness, on same hosting I´ve installed over ten different quickstart packages of joomla from version 2.5 to 3.3.6 with different templates and all of this are working to this day.
Can you please help me? Thanks .
PrimerTemplates
POSTED: 2015-01-28
Hello ROZTOCIL,
I have tested the quickstart package on several hosts (both online and local) and the quickstart installation is just fine. In fact, I have just completed installing the quickstart package right now and all went well. The quickstart package provided for download has been backed up using Akeeba backup. So, in other words, you are just restoring the database and not installing afresh. Please create a new folder in your online host, upload the quickstart, unzip and then send me the link to it via the email provided in the template user manual. You can also email me other server credentials like host name, user name and password so that I try running the installer.
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The template is problematic, I would like to exchange it for another or get the money back. I do not want it, it does not work properly.
As I had indicated in the e-mail configuration, it would be better if you gave me access to your admin section so that I check and find out what the problem might be. Sometimes Joomla3 may not work well in all of the servers due to server configuration problems. The template works just fine and the problem might be caused be some third party extension (at this point, we are not sure if it is really the extensions or not). It would be incorrect to imply that the template is problematic and does not work since it work well with other clients.
I had mentioned something to do with htaccess in our e-mail conversations. If this file is not configured correctly, then you are likely to get a 500 internal server error or a blank page. So, please rename this file to .htaccess and edit it accordingly.
Thank you
Kind Regards
I found a thread that might be useful in your case; here is the link http://forum.joomla.org/viewtopic.php?t=610367
Thank you
Kind Regards
I did login. The htaccess file needs to be configured. I'll edit the original htaccess file and then e-mail it to you.
Thank you
Kind Regards
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It will be published after it has been approved by the Website Administrator.
View History
It will be published after it has been approved by the Website Administrator.
View History
It will be published after it has been approved by the Website Administrator.
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I had not realized that you had an index.html file in your root folder. Some servers give preference to index.php while others give it to index.html. Am glad you were able to solve it.
Thank you
Kind Regards
View History
I need a Joomla template for a "Watch Design"! You may have one for me?
Thank you
Kind Regards
we have one that might suit your requirements. pleae browse through thecatalogue
thank you
kind regards
there is one her that may interest you: http://www.primertemplates.com/boutique
we also have another multilayout template coming up whose completion is due in the next 14 days.
thank you
kind regards
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Thank you.
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How do i fix this?
Thanks
I am in the process of updating all of the quickstarts to eliminate the installation failure problem. Please give it a day or two (maximum) for the latest version to be up for download.
Thank you
Kind Regards
View History
Hosting have PHP 5.4 as you mentioned in manual. So please help me, how to install it.
Thank you.
Did you install the quickstart package over an existing Joomla installation or you installed just like any other Joomla website? Please note that the quickstart package should be uploaded to your server and then installed just like any other Joomla installation.
Thank you
Kind Regards
View History
For completeness, on same hosting I´ve installed over ten different quickstart packages of joomla from version 2.5 to 3.3.6 with different templates and all of this are working to this day.
Can you please help me? Thanks .
I have tested the quickstart package on several hosts (both online and local) and the quickstart installation is just fine. In fact, I have just completed installing the quickstart package right now and all went well. The quickstart package provided for download has been backed up using Akeeba backup. So, in other words, you are just restoring the database and not installing afresh. Please create a new folder in your online host, upload the quickstart, unzip and then send me the link to it via the email provided in the template user manual. You can also email me other server credentials like host name, user name and password so that I try running the installer.
Thank you
Kind Regards