Hi had purchased this template 2 years ago and and just payed for support on this template. I am having an issue where I can't save or modify my articles. When i save i get a 404 page?? What is going on... my client is not happy about this and wants to have this issue solved so he can update his website. Am I asking for support in the wrong section? I'm used to submitting tickets for support.
AS Templates
POSTED: 2016-06-20
Hello J27DESIGN,
When you started to receive the error message? Have you updated Joomla or made some changes on the server? Did you check the server logs? What error messages do you see in the log?
It started happening recently. The client finally decided to finish his website that was on hold for over a year. The behavior also happens with plugins. I've never seen anything like this before.
I can give you admin access (privately) so you can see the behavior for yourself. Right now i'm stuck not being able to update anyting on the website. :-(
error Logs are not showing anything
AS Templates
POSTED: 2016-06-20
Hello J27DESIGN,
We think some files during the Joomla update was corrupted,
our suggestion is to download the full Joomla package from joomla.org website and override all files on your server, please do not forget about backup.
Just tried that now and still the same issue...
Help I'm really stuck here and don't want ot start the whole website over! Can you guys go have a look with admin access? Any other suggestions?
AS Templates
POSTED: 2016-06-20
Hello J27DESIGN,
Try to install default joomla package to some demo folder and check it, probably you do not have enough permissions on your server.
I have the production version still working properly on another server... Now that you mention that, the issues seem to be happening since i moved the website to it's final hosting. But they are both on hostpapa. What can I do to fix this? I can't leave the website on the production account.
AS Templates
POSTED: 2016-06-20
Hello J27DESIGN,
You have to check your server configuration settings even your site published on the same hosting.
Hi, is there a way to get the mail.php script to work from within subfolders on a hosting site? For example, I have a subsite located in the folder public_html/brs and it won't send mail from there, but if I put the template directly in the public_html folder then it works correctly.
i had to make an re-installation, after my joomla version was hacked.
Now i have installed the newest version 3.6.0 but the AS Slider is not working. I just got the running circle ... I read about that problem, and there was a fix, but the link is not working. Can you please help me.
If that's running properly again, I'm finished with the new installation.
Thanks 13
AS Templates
POSTED: 2016-07-20
Hello ILLER13,
Your license for downloading the item and receiving our support is expired, you can extend it from your AS account.
no, the reinstallation is working on a Sub-Domain.
Please add "neu." at the beginning of the Domain.
...
The original site is still online, but I have to change the "defines.php" of joomla once in a while, which was hacked.
Thank you
13
AS Templates
POSTED: 2016-07-22
Hello ILLER13,
Did you try to reinstall the slider from the new package?
yes I did, I took the whole "mod_as_artslider.zip" and replaced the datas in the modules folder. Nothing happened ...
13
AS Templates
POSTED: 2016-07-25
Hello ILLER13,
Please provide us with an access to your Joomla admin panel, the access info please put in the Special info area under your Purchased items section of your AS account.
Get an access to all 94 items designed and developed by AS Designing team plus all the future items
which will be released over the course of your club subscription.
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View History
When you started to receive the error message? Have you updated Joomla or made some changes on the server? Did you check the server logs? What error messages do you see in the log?
Regards, AS Team.
View History
I can give you admin access (privately) so you can see the behavior for yourself. Right now i'm stuck not being able to update anyting on the website. :-(
error Logs are not showing anything
We think some files during the Joomla update was corrupted,
our suggestion is to download the full Joomla package from joomla.org website and override all files on your server, please do not forget about backup.
Regards, AS Team.
View History
Help I'm really stuck here and don't want ot start the whole website over! Can you guys go have a look with admin access? Any other suggestions?
Try to install default joomla package to some demo folder and check it, probably you do not have enough permissions on your server.
Regards, AS Team.
View History
You have to check your server configuration settings even your site published on the same hosting.
Regards, AS Team.
View History
Sorry, this issue is not related to the temaplate, our suggestion is to ask for help joomla community:
http://forum.joomla.org/viewtopic.php?t=920703
Regards, AS Team.
View History
i had to make an re-installation, after my joomla version was hacked.
Now i have installed the newest version 3.6.0 but the AS Slider is not working. I just got the running circle ... I read about that problem, and there was a fix, but the link is not working. Can you please help me.
If that's running properly again, I'm finished with the new installation.
Thanks 13
Your license for downloading the item and receiving our support is expired, you can extend it from your AS account.
Regards, AS Team.
View History
i purchased the updat. Can you please help me now!?
Thank you
13
Just checked your website, the slider is working just fine, have you managed to resolve the problem?
Regards, AS Team.
View History
no, the reinstallation is working on a Sub-Domain.
Please add "neu." at the beginning of the Domain.
...
The original site is still online, but I have to change the "defines.php" of joomla once in a while, which was hacked.
Thank you
13
Did you try to reinstall the slider from the new package?
Regards, AS Team.
View History
yes I did, I took the whole "mod_as_artslider.zip" and replaced the datas in the modules folder. Nothing happened ...
13
Please provide us with an access to your Joomla admin panel, the access info please put in the Special info area under your Purchased items section of your AS account.
Regards, AS Team.
View History
I wrote 'em in the Special info area under my Purchased items section of my AS account.
Thx
13
Something is blocking the slider script on your subdomain, we replaced the slider with another one which is working just fine.
Regards, AS Team.