I have created a fresh public_html folder, unzipped the quickstart.zip there and run the standard joomla install script selecting Default English at the Finalisation step.
It all seems fine, DB gets dropped and re-created, but when the Installing sample data configuration step starts it just kicks back to the Finalise screen.
When accessing the web site you are just presented with the Finalise installation page to run it again and again it fails.
I have tried the scrip selecting different install sample data and also None sample data with the same result.
Would lead me to think that the failure is on the last part of the DB setup. (68 tables are created and there is some data in there). There are no log files to be found so have no clue as to what it could be.
Any idea what is going on here or what I can do to find out what is going on please?
would really like to use this template but now getting a bit tiresom
thanks for any help
best regards
Per Norrgren
I have installed the site using quickstart.zip but the site is totally blank.
Please assist
PrimerTemplates
POSTED: 2014-05-09
Hello SYSINITSUPPORT,
During the installation process, did you choose to install sample data? If yes, the sample data that you were supposed to install is named "Default English Sample Data." If you received any error during the installation process, please take a screenshot and email it to the address provided in the template user manual.
How can I have the image rolling/slider effect that is shown in the demo site of the template
I installed the proxima template that is available in the subfolder of the unzip_me_first_xxxxxxxx3471v100_proxima folder
what are the other folders (extensions) for ?
thanks
PrimerTemplates
POSTED: 2014-05-21
Hello GREGORIADES,
Should you choose to start afresh, then the extensions folder contains modules, plugins and components used in the demo site that you will use when managing your content. Regarding the slider images, please send me an email via the address provided in the template user manual so that I may send you the custom made slide that you can import into your site without having to create new ones from scratch.
I want just to notify that the mobile mobile seems not to work (it is blank). At least with Firefox 29.0.1.
Best regards
PrimerTemplates
POSTED: 2014-05-21
Hello CHOCOVO,
Thank you for notifying us about the issue. However, all appears to be okay from our side. Kindly if you may, please take a screenshot of the display and email it to us we have a look. You may first get in touch via our site http://www.primertemplates.com/ support page.
The template you sell doesn't work! Although I've unzipped the quick installation folder, there is a blank page without anything you've shown as demo. Please update the right version so I can obtain the right template I've purchased.
PrimerTemplates
POSTED: 2014-06-16
Hello MICHELETUX,
The download files contain several folders. There is that for the template, extensions and then the quickstart package. The quickstart package is named quickstart.zip. Otherwise, it would be unfair and unwise for me to sell something which does not work. What appears in the demo site is exactly what is provided.
The first problem is the name of templates: it appears "could not find template protostar and after I've changed the template name, homepage appears without image and completely different by the demo's template. Another problem regards the T3 plugins. If I try to install the version attached into the zip file (version 2.1.3) isn't possible to install it. The right version is 1.4.3 and after I install it, I see the homepage without sliders, menus and anything I've seen during the purchasing process. Please post a right reply to solve the problem.
PrimerTemplates
POSTED: 2014-06-16
Hello MICHELETUX,
During the installation of the sample data, please choose "Default English Sample Data." This is mentioned in the template user manual. A link to download the latest version of the plugin is also provided.
For the sliders, I will email you the custom built slides for revolution slider so that you may import to your site. Please send me an email via the address provided in the template user manual.
Just done (Default english sample data) but the result is the same (nothing changed) The latest version of plugin doesn't works because I receive an error message so the only version of plugin that works is 1.4.3 as I posted in my previous message and also, if I try to import template "proxima" from templates folder by extension menu nothing happens.
Try by yourself and post the right solution. Please!
PrimerTemplates
POSTED: 2014-06-17
Hello MICHELETUX,
If your site is online, please provide me with the login details I check out what might be wrong. Send them to the email address provided in the template user manual.
Also the Unite revolution 2 doesn't works. I send you an email with details of error displayed. I think the template you've sell is uncomplete in any part of it. A complete revision is needed because is unbelievable how is possible sell a similar product. I'm waiting for a complete solution about the issues I've posted because I've purchased and payed a product which must work.
PrimerTemplates
POSTED: 2014-06-17
Hello MICHELETUX,
I did see the error you are getting. My question is, if the template worked for the rest of the clients, how come it is only on your part where there is failure? That aside, during the development of the template, the version of Joomla was 3.2.3. The extensions provided were the ones compatible with that version. Since then, Joomla has been updated to version3.3.1, that is why the revolution slider is failing. I will provide you with the update. Once more, if your site is online, please send me the login details.
How can edit the "show elements" when you scroll the page?
I would like things appear before or simply load all the page.
thank you and best regards.
PrimerTemplates
POSTED: 2014-07-03
Hello CHOCOVO,
If you do not wish to have these elements, open the template's root folder and then open the folder named etc. Using a text editor, open assets.xml and delete the code in lines 6 and 7. Delete also the code in line 21.
Hallo
Just downloaded the package but quickstart installation doesn't work. The process stucks at step 3 without any error. After clicking "install" at step 3 the installation looks normal, but then it comes back to the screen of step 3. I'm familiar with joomla 3 installation. I installed Default English (GB) Sample Data.
Thanks
PrimerTemplates
POSTED: 2014-07-04
Hello IMPTECNO,
This is probably due to the fact the maximum execution time timed out before the completion of the database creation process. Please send me an email via the address provided in the template user manual so that I provide you with an alternative installation method.
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sorry, installation does not work.
I have created a fresh public_html folder, unzipped the quickstart.zip there and run the standard joomla install script selecting Default English at the Finalisation step.
It all seems fine, DB gets dropped and re-created, but when the Installing sample data configuration step starts it just kicks back to the Finalise screen.
When accessing the web site you are just presented with the Finalise installation page to run it again and again it fails.
I have tried the scrip selecting different install sample data and also None sample data with the same result.
Would lead me to think that the failure is on the last part of the DB setup. (68 tables are created and there is some data in there). There are no log files to be found so have no clue as to what it could be.
Any idea what is going on here or what I can do to find out what is going on please?
would really like to use this template but now getting a bit tiresom
thanks for any help
best regards
Per Norrgren
I have replied to your mail. Please check.
Thank you
Kind Regards
View History
Please assist
During the installation process, did you choose to install sample data? If yes, the sample data that you were supposed to install is named "Default English Sample Data." If you received any error during the installation process, please take a screenshot and email it to the address provided in the template user manual.
Thank you
Kind Regards
View History
How can I have the image rolling/slider effect that is shown in the demo site of the template
I installed the proxima template that is available in the subfolder of the unzip_me_first_xxxxxxxx3471v100_proxima folder
what are the other folders (extensions) for ?
thanks
Should you choose to start afresh, then the extensions folder contains modules, plugins and components used in the demo site that you will use when managing your content. Regarding the slider images, please send me an email via the address provided in the template user manual so that I may send you the custom made slide that you can import into your site without having to create new ones from scratch.
Thank you
Kind Regards
View History
I want just to notify that the mobile mobile seems not to work (it is blank). At least with Firefox 29.0.1.
Best regards
Thank you for notifying us about the issue. However, all appears to be okay from our side. Kindly if you may, please take a screenshot of the display and email it to us we have a look. You may first get in touch via our site http://www.primertemplates.com/ support page.
Thank you
Kind Regards
View History
The download files contain several folders. There is that for the template, extensions and then the quickstart package. The quickstart package is named quickstart.zip. Otherwise, it would be unfair and unwise for me to sell something which does not work. What appears in the demo site is exactly what is provided.
Thank you
Kind Regards
View History
During the installation of the sample data, please choose "Default English Sample Data." This is mentioned in the template user manual. A link to download the latest version of the plugin is also provided.
For the sliders, I will email you the custom built slides for revolution slider so that you may import to your site. Please send me an email via the address provided in the template user manual.
Thank you
Kind Regards
View History
Try by yourself and post the right solution. Please!
If your site is online, please provide me with the login details I check out what might be wrong. Send them to the email address provided in the template user manual.
Thank you
Kind Regards
View History
I did see the error you are getting. My question is, if the template worked for the rest of the clients, how come it is only on your part where there is failure? That aside, during the development of the template, the version of Joomla was 3.2.3. The extensions provided were the ones compatible with that version. Since then, Joomla has been updated to version3.3.1, that is why the revolution slider is failing. I will provide you with the update. Once more, if your site is online, please send me the login details.
Thank you
Kind Regards
View History
How can edit the "show elements" when you scroll the page?
I would like things appear before or simply load all the page.
thank you and best regards.
If you do not wish to have these elements, open the template's root folder and then open the folder named etc. Using a text editor, open assets.xml and delete the code in lines 6 and 7. Delete also the code in line 21.
Thank you
Kind Regards
View History
Just downloaded the package but quickstart installation doesn't work. The process stucks at step 3 without any error. After clicking "install" at step 3 the installation looks normal, but then it comes back to the screen of step 3. I'm familiar with joomla 3 installation. I installed Default English (GB) Sample Data.
Thanks
This is probably due to the fact the maximum execution time timed out before the completion of the database creation process. Please send me an email via the address provided in the template user manual so that I provide you with an alternative installation method.
Thank you
Kind Regards