Hello, I purchased this template, but when I tried to install it (after upload quickstart package), I had only blank screen. I tried two absolutely different hosting and upload it to hosting, where all other templates are working, your older templates too.
Hosting have PHP 5.4 as you mentioned in manual. So please help me, how to install it.
Thank you.
PrimerTemplates
POSTED: 2015-01-26
Hello ROZTOCIL,
Did you install the quickstart package over an existing Joomla installation or you installed just like any other Joomla website? Please note that the quickstart package should be uploaded to your server and then installed just like any other Joomla installation.
Thank you
Kind Regards
roztocil
POSTED: 2015-01-27
Hello, I made clear installation. I took downloaded quickstart package, unzipped it and files from this quickstart package uploaded to server, then tried to install it by acces to relevant page in browser, then I´ve got only blank page. I´ve tried this on two different hostings, so I suppose there is no problem with my hosting, but there is some problem in quickstart package.
For completeness, on same hosting I´ve installed over ten different quickstart packages of joomla from version 2.5 to 3.3.6 with different templates and all of this are working to this day.
Can you please help me? Thanks .
PrimerTemplates
POSTED: 2015-01-28
Hello ROZTOCIL,
I have tested the quickstart package on several hosts (both online and local) and the quickstart installation is just fine. In fact, I have just completed installing the quickstart package right now and all went well. The quickstart package provided for download has been backed up using Akeeba backup. So, in other words, you are just restoring the database and not installing afresh. Please create a new folder in your online host, upload the quickstart, unzip and then send me the link to it via the email provided in the template user manual. You can also email me other server credentials like host name, user name and password so that I try running the installer.
Thank you
Kind Regards
roztocil
POSTED: 2015-01-30
Hello, I´ts ok. Shame on me. I didn´t expect "index.html" in the root and
I overlooked it. I never seen this file there.
So thank's for your time. Regards
PrimerTemplates
POSTED: 2015-01-30
Hello ROZTOCIL,
Some servers automatically create an index.html file that is blank to protect root files in case index.php is absent. I had not thought of this too.
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Hosting have PHP 5.4 as you mentioned in manual. So please help me, how to install it.
Thank you.
Did you install the quickstart package over an existing Joomla installation or you installed just like any other Joomla website? Please note that the quickstart package should be uploaded to your server and then installed just like any other Joomla installation.
Thank you
Kind Regards
For completeness, on same hosting I´ve installed over ten different quickstart packages of joomla from version 2.5 to 3.3.6 with different templates and all of this are working to this day.
Can you please help me? Thanks .
I have tested the quickstart package on several hosts (both online and local) and the quickstart installation is just fine. In fact, I have just completed installing the quickstart package right now and all went well. The quickstart package provided for download has been backed up using Akeeba backup. So, in other words, you are just restoring the database and not installing afresh. Please create a new folder in your online host, upload the quickstart, unzip and then send me the link to it via the email provided in the template user manual. You can also email me other server credentials like host name, user name and password so that I try running the installer.
Thank you
Kind Regards
I overlooked it. I never seen this file there.
So thank's for your time. Regards
Some servers automatically create an index.html file that is blank to protect root files in case index.php is absent. I had not thought of this too.
Thank you
Kind Regards