Joomla! Template Support History - 002050

neerajchd48

POSTED: 2014-02-06

I just transferred the site with your template from my production server to live and I have started getting a Fatal error "Fatal error: Cannot redeclare class modArtSliderHelper in /home/celestia/public_html/modules/mod_as_artslider/helper.php on line 17" on Jshopping link at http://celestial-inspirations.in/index.php

The template and link is working fine at production server http://112.196.7.252/celestial/index.php

Best Regards
Neeraj

AS Templates

POSTED: 2014-02-06

Hello NEERAJCHD48,
We are sorry, we don't see the template under your purchased items, we are not providing support in such cases.

Regards, AS Team.

neerajchd48

POSTED: 2014-02-07

Hi My order details are below

Order date: May 27, 2013 9:19 PM PDT
Google order number: 704688061078340

I lost my user info so i had to create another account. Kindly help me

AS Templates

POSTED: 2014-02-07

Hello NEERAJCHD48,
The transaction belong to user: neerajchd

Regards, AS Team.

neerajchd48

POSTED: 2014-02-07

yes it belongs to same my email id that i have used to create new username as the previous one wasn't working you can check in records. Pl provide me a solution to my problem rather than just loop this conversation.

AS Templates

POSTED: 2014-02-07

Hello NEERAJCHD48,
Sorry, in your case you have to use the 'neerajchd' account only, otherwise we will not be able to help you.

Regards, AS Team.

neerajchd48

POSTED: 2014-02-11

I have provided you the order details. What else proof do you need i can provide that. Seems to me like you don't have any solution to my problem and that is why you are making such excuses.

Joomla! Template 002050 - Item Support

AS Designing Templates Club