Joomla! Template 002056 - Item Support

What a joke that is. Make it so difficult to install and force someone to pay $50 for your services.to get installed. Don't think so. Paypal will get my money back at this point. All I asked for was how to start the Quickstart and I cancel my dispute with paypal.

Another 4 hours this evening along with two hours with network solutions. Still cannot connect to the data base or the SQL. what else can I do except proceed with Paypal.

I love the part where it says to make it easy we provide you with a quick start install. LOL real easy. I manage two other websites and I am not stupid when it comes to computers, FTP etc so where do you come off making that statement. Oh but I can pay another $50.00 to have installed.

$50.00 install fee. That must be in fine print. When you cannot install the very difficult Quick Start we can install it for you for $50.

Paypal will get my money back and you will be flagged on their site as a a bad seller with a claim against you. Have fun with that.

If you would like to email me and straighten this out over email or a simple phone call I am open to that. All I want is what I paid for up and going.

Talked to Network Specialist today for an hour while they tried to figure out what was going on with my install of YOUR template. after an hour he finally gave up. We tried everything. I have no idea what is going on but with no support you leave me no choice but to contact PayPal and let them know exactly what is going on and the fact you can fix it for a $50.00 ...SCAM.....

Just me again. Another few hours working on trying to get your template installed. Is there not an installer package to make things simple where you install it from the install while in the back end of Joomla? This cannot be this tough. I did finally get all the login information correct and went through the complete process where it finally said it was installed correctly and wanted me to remove the installation files which I did. Then I logged in to my Joomla and went to templates and your template is not there. So what is wrong now????????

Now I am totally screwed. Every time I try to run the setup it comes up to this screen
Congratulations! Joomla! is now installed.
PLEASE REMEMBER TO COMPLETELY REMOVE THE INSTALLATION FOLDER.
You will not be able to proceed beyond this point until the "installation" folder has been removed. This is a security feature of Joomla!

I remove it and go into templates and there is nothing there. Maybe you can point me in the right direction from here. I click on remove folder and go back to my ftp client and the folder is gone but where is the template????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

Congratulations! Joomla! is now installed.
PLEASE REMEMBER TO COMPLETELY REMOVE THE INSTALLATION FOLDER.
You will not be able to proceed beyond this point until the "installation" folder has been removed. This is a security feature of Joomla!

Back at it again this morning. I have tried to run the install again and maybe change where the data base is point to but it does not go to the Quick Install page anymore. It goes directly to the last page.
Congratulations! Joomla! is now installed.
PLEASE REMEMBER TO COMPLETELY REMOVE THE INSTALLATION FOLDER.
You will not be able to proceed beyond this point until the "installation" folder has been removed. This is a security feature of Joomla!

I have no option to install anymore. I login to my joomla site and in templates YOUR template is not loaded. Someone there must be able to help me.

I read your other message, I am not sure you understand the PayPal dispute. They are looking for me to work it out with your company but you are not helping the situation. You help me get my website up and going and I cancel the dispute. You don't help me and I find another Joomla template and the dispute will be resolved by PayPal and you will be flagged when someone tries to buy a template through your site. So it is really up to your company.

New Error tonight. Now I am a week into this template since I PAID IN FULL for a template that does not work.
Error
An error occurred while trying to create the database cichlids.
The user may not have enough privileges to create a database. The required database may need to be created separately before you can install Joomla!
The cichlid data base is already there.

This is the data base. When I use what it calls for and the installation finishes there is no template there when I log into my Joomla admin.
This exactly what it looks like when I open my Admin control panel in Joomla.

Database cichlids Host mysqlcluster13 User 7_03be690_

Are you happy now. I got it installed to the point where it screwed my whole system with errors. Shows up in my templates but full of errors and the whole site crashed when I try to open it in Joomla.
http://www.klcichlidcrazy.ca if you would like to check out what the home page looks like.

.htaccess & web.config Update
Since version 3.4.0

A change to the default .htaccess and web.config files was made in Joomla! 3.4 to disallow folder listings by default. Users are recommended to implement this change in their files. Please see this page for more information.

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robots.txt Update
Since version 3.3.0

A change to the default robots.txt files was made in Joomla! 3.3 to allow Google to access templates and media files by default to improve SEO. This change is not applied automatically on upgrades and users are recommended to review the changes in the robots.txt.dist file and implement these change in their own robots.txt file.

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You have possible issues with your multilingual settings
Since version 3.4.1

Since Joomla! 3.4.0 you may have issues with the System - Language Filter plugin on your web site. To fix them please open the Language Manager and save each content language manually to make sure an Access level is saved.

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Good Morning you will see PayPal has defined my claim so can you please inform me what to do. Last night I went in and deleted my Joomla in admin and installed a fresh install. I will FTP the quick install directory back 9nto the root directory then try and run it again.

Okay did that but now back to the same problem as before.
Error
Could not connect to the database. Connector returned number: Could not connect to MySQL server.
I am really frustrated with this. I just want the site up and going so I can start making changes and adding our content along with photos and so on,The average person would not have a clue what to do. I can at least run the ftp and go into the data base and find usernames and so on but still nothing. Been over a week now.