i purchased the updat. Can you please help me now!?
Thank you
13
AS Templates
POSTED: 2016-07-21
Hello ILLER13,
Just checked your website, the slider is working just fine, have you managed to resolve the problem?
Regards, AS Team.
Iller13
POSTED: 2016-07-22
Hi AS Team,
no, the reinstallation is working on a Sub-Domain.
Please add "neu." at the beginning of the Domain.
...
The original site is still online, but I have to change the "defines.php" of joomla once in a while, which was hacked.
Thank you
13
AS Templates
POSTED: 2016-07-22
Hello ILLER13,
Did you try to reinstall the slider from the new package?
Regards, AS Team.
Iller13
POSTED: 2016-07-25
Hi AS,
yes I did, I took the whole "mod_as_artslider.zip" and replaced the datas in the modules folder. Nothing happened ...
13
AS Templates
POSTED: 2016-07-25
Hello ILLER13,
Please provide us with an access to your Joomla admin panel, the access info please put in the Special info area under your Purchased items section of your AS account.
Regards, AS Team.
Iller13
POSTED: 2016-07-26
Hey AS,
I wrote 'em in the Special info area under my Purchased items section of my AS account.
Thx
13
AS Templates
POSTED: 2016-07-26
Hello ILLER13,
Something is blocking the slider script on your subdomain, we replaced the slider with another one which is working just fine.
Regards, AS Team.
Iller13
POSTED: 2016-07-27
Hi AS,
thanx a lot, but it doesn't work correctly on mobiles.
It's not filling the background 100 % and on first call, it's completely out of the site, placed on top with "next" button ...
So, normally the AS Slider has to work? No problems in the backend?
Regards 13
Iller13
POSTED: 2016-07-27
Hello again,
I put it all on the main domain now. But the as slider is still not working ... I updated your login in the Special text area ...
13
Iller13
POSTED: 2016-08-03
Hello AS,
could you please help me, I'm still waiting for your answer.
Thx
13
AS Templates
POSTED: 2016-08-03
Hello ILLER13,
In case to check this issue we are trying to install the free template version, unfortunately we unable to install any template or extension, can you check this issue?
Regards, AS Team.
Iller13
POSTED: 2016-08-05
Hi AS,
it should work now!
Thx 13
AS Templates
POSTED: 2016-08-05
Hello ILLER13,
Try to change the slider image size from 2000x1335 to 2000x2000, it should be match better.
Regards, AS Team.
Iller13
POSTED: 2016-08-29
Hello ILLER13,
Try to change the slider image size from 2000x1335 to 2000x2000, it should be match better.
Regards, AS Team.
---------------------
where do I find the image size?
Thx 13
AS Templates
POSTED: 2016-08-29
Hello ILLER13,
You have to change the image by self using any editor like photoshop.
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i purchased the updat. Can you please help me now!?
Thank you
13
Just checked your website, the slider is working just fine, have you managed to resolve the problem?
Regards, AS Team.
no, the reinstallation is working on a Sub-Domain.
Please add "neu." at the beginning of the Domain.
...
The original site is still online, but I have to change the "defines.php" of joomla once in a while, which was hacked.
Thank you
13
Did you try to reinstall the slider from the new package?
Regards, AS Team.
yes I did, I took the whole "mod_as_artslider.zip" and replaced the datas in the modules folder. Nothing happened ...
13
Please provide us with an access to your Joomla admin panel, the access info please put in the Special info area under your Purchased items section of your AS account.
Regards, AS Team.
I wrote 'em in the Special info area under my Purchased items section of my AS account.
Thx
13
Something is blocking the slider script on your subdomain, we replaced the slider with another one which is working just fine.
Regards, AS Team.
thanx a lot, but it doesn't work correctly on mobiles.
It's not filling the background 100 % and on first call, it's completely out of the site, placed on top with "next" button ...
So, normally the AS Slider has to work? No problems in the backend?
Regards 13
I put it all on the main domain now. But the as slider is still not working ... I updated your login in the Special text area ...
13
could you please help me, I'm still waiting for your answer.
Thx
13
In case to check this issue we are trying to install the free template version, unfortunately we unable to install any template or extension, can you check this issue?
Regards, AS Team.
it should work now!
Thx 13
Try to change the slider image size from 2000x1335 to 2000x2000, it should be match better.
Regards, AS Team.
Try to change the slider image size from 2000x1335 to 2000x2000, it should be match better.
Regards, AS Team.
---------------------
where do I find the image size?
Thx 13
You have to change the image by self using any editor like photoshop.
Regards, AS Team.