Hi,
I have a Problem with the Gallery View. So to see on your site "Music Arhive". On my site it works only with the Free Template Version, but unfortunately not with the Paid. I get the error: "500 - Layout „gallery_item“". What can I do? I would like to use the Paid version. By the way I installed it not with Quickstart. Thanks for your help!
Regards Dabbelyou
AS Templates
POSTED: 2015-03-30
Hello DABBELYOU,
Our suggestion is to install it using quick-start installation package, after installing the package your site will look exact like our demo preview page and it will be easy for you to make changes in the content, preview all parameters and settings. The quick-start package is actually the template documentation. If by some reason you can't install it on your live server you can install on some demo server or demo folder and then preview all settings.
The package should be installed like regular Joomla installation.
Regards, AS Team.
dabbelyou
POSTED: 2015-03-30
Hello AS Team,
that's exactly what I did. I've installed the Quickstart on my Local Server (for "learn & Play") and I copied step by step the Settings on my server. Actually I don't want the whole things of the demo-site on my Server. Have you any other idea? It's strange that it works with the free Version.
Regards, Dabbelyou
AS Templates
POSTED: 2015-03-30
Hello DABBELYOU,
We need an access to your Joomla admin panel for checking this issue. The access info please put in the Special info area under your Purchased items section of your AS account.
Regards, AS Team.
dabbelyou
POSTED: 2015-03-30
Hello AS Team,
I put it in there.
Best Regards, Dabbelyou
AS Templates
POSTED: 2015-03-30
Hello DABBELYOU,
Sorry, we do not see the data, seems you forgot to save it.
Regards, AS Team.
dabbelyou
POSTED: 2015-03-30
Hello,
Sorry, next try, please.
Regards, Dabbelyou
AS Templates
POSTED: 2015-03-30
Hello DABBELYOU,
Did you made any changes in the template files, we would like to reinstall both templates: premium and free, can we do it?
Regards, AS Team.
dabbelyou
POSTED: 2015-03-30
Yes you can. I didn't change it.
Regards, Dabbelyou
AS Templates
POSTED: 2015-03-30
Hello DABBELYOU,
The problem was resolved by reinstalling templates, we installed premium version only.
Regards, AS Team.
dabbelyou
POSTED: 2015-03-31
Hello AS Team,
now it works. Thanks a lot for your Support.
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I have a Problem with the Gallery View. So to see on your site "Music Arhive". On my site it works only with the Free Template Version, but unfortunately not with the Paid. I get the error: "500 - Layout „gallery_item“". What can I do? I would like to use the Paid version. By the way I installed it not with Quickstart. Thanks for your help!
Regards Dabbelyou
Our suggestion is to install it using quick-start installation package, after installing the package your site will look exact like our demo preview page and it will be easy for you to make changes in the content, preview all parameters and settings. The quick-start package is actually the template documentation. If by some reason you can't install it on your live server you can install on some demo server or demo folder and then preview all settings.
The package should be installed like regular Joomla installation.
Regards, AS Team.
that's exactly what I did. I've installed the Quickstart on my Local Server (for "learn & Play") and I copied step by step the Settings on my server. Actually I don't want the whole things of the demo-site on my Server. Have you any other idea? It's strange that it works with the free Version.
Regards, Dabbelyou
We need an access to your Joomla admin panel for checking this issue. The access info please put in the Special info area under your Purchased items section of your AS account.
Regards, AS Team.
I put it in there.
Best Regards, Dabbelyou
Sorry, we do not see the data, seems you forgot to save it.
Regards, AS Team.
Sorry, next try, please.
Regards, Dabbelyou
Did you made any changes in the template files, we would like to reinstall both templates: premium and free, can we do it?
Regards, AS Team.
Regards, Dabbelyou
The problem was resolved by reinstalling templates, we installed premium version only.
Regards, AS Team.
now it works. Thanks a lot for your Support.
Best Regards, Dabbelyou