I found somebody and got support immedeately.
lg Wolfgang
wooskins
POSTED: 2024-06-03
Hello LUKASENGEL,
No problem, thank you for your confirm.
@AsTemplate Support: Could you please issue refund for this customer? We just ask FTP to get upload file but look like they can't provide it and moved to other solution.
Get an access to all 58 items designed and developed by Wooskins team plus all the future items
which will be released over the course of your club subscription.
Price starting from $74.00
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we bought your Bike Theme today.
We got:
1) Documentation
2) live.demo with Allin in Migration ( .wpress) - Demo import
3) .zip file
We tried to import your migration (.wpress)
We have the important unlimited version, but your migration file does not work.
We always get a " critical problem" and we have to install new.
Please we need a new migration file.
www.engel-elektromobile-shop.de
Please get support as soon as possible.
lg Wolfgang
So sorry for delay response, I have issue with email and account login. Now it's okay. I got your login info via our email support.
Can you reinstall Wordpress and let me know?
Right now I checked it but can't access WP admin panel
www.engel-elektromobile-shop.de/wp-admin/
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we are still waiting for your support.
Why you don´t answer ??
lg Wolfgang
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i made a fresh installation / wordpress
Link : https://engel-elektromobile-shop.de/wp-login.php?loggedout=true&wp_lang=de_DE
Benutzer: Lukas
passwort: PTARsyaXC9e8SwHJLNxmsQh8
this works
lg Wolfgang
I tried to import but no luck, your hosting block import process, and can't complete it, see https://ibb.co/Wp9r6kD
In this case, please send hosting cpanel or FTP account login, so I can help.
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i´am sorry but i can´t give you cpanel or ftp cause we have a lot of different client in there ...
So if is not working please send me the amout back.
lg Wolfgang
You can create FTP account for only this website, so I can upload file directly.
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how can i do this ??
Do you have an video for that ?
You just ask your hosting provider, or follow this guide if you're using cpanel https://docs.cpanel.net/cpanel/files/ftp-accounts/
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I found somebody and got support immedeately.
lg Wolfgang
No problem, thank you for your confirm.
@AsTemplate Support: Could you please issue refund for this customer? We just ask FTP to get upload file but look like they can't provide it and moved to other solution.
Thank you,
The payment refunded.
Regards, AS Team.