I have been all through my PHP Configuration file. Tried every name and number and still get the same error. Two days of trying everything I can think of and nothing. Biggest disappointment as far as a simple Joomla template. escalating my claim with Paypal.
If it is so simple then email me the information, call me and I will find it with your help and get it looked after.. I called your number and someone said no tech support.
AS Templates
POSTED: 2020-02-13
Hello LESEDWARDS,
We cannot email it to you because we do not know it, you can get it from your hosting provider or you can find it in the configuration.php file. You have to look the following 3 parameters in case to connect your database:
public $host = 'your_db_localhost_name';
public $user = 'your_db_username';
public $password = 'your_db_password';
Finally I got through it. but checkout my website. I thought with the quick start I would get the whole site. I am still on the premium edition and in my templates I only have the premium to choose from.
www.klcichlidcrazy.ca
AS Templates
POSTED: 2020-02-13
Hello LESEDWARDS,
Please try to install and check how it will work default Joomla installation from https://downloads.joomla.org/
Now I have forgot how to run the quick Start. I have deleted the Premium Edition template and want to run the quick start from a blank slate now that I know the information to input.
AS Templates
POSTED: 2020-02-14
Hello LESEDWARDS,
We are sorry, got a message from PayPal that you opened a dispute, as result we will not be able to provide you with support until the dispute will not be resolved.
I have been at this all morning once again. Now since Wednesday. Time wasted and now cant run the quick start. Copied the complete unzipped folder over to my site and keep trying to run the install.php from the install directory. Please post something back. I think I stumbled upon the quick install the first time.
Fatal error: require_once(): Failed opening required '/data/24/3/49/54/3864380/user/4292825/htdocs/cichlids/as002056_quickstart/libraries/import.legacy.php' (include_path='.:/usr/share/php:/usr/services/vux/lib/php') in /data/24/3/49/54/3864380/user/4292825/htdocs/cichlids/as002056_quickstart/includes/framework.php on line 15
What a joke that is. Make it so difficult to install and force someone to pay $50 for your services.to get installed. Don't think so. Paypal will get my money back at this point. All I asked for was how to start the Quickstart and I cancel my dispute with paypal.
Another 4 hours this evening along with two hours with network solutions. Still cannot connect to the data base or the SQL. what else can I do except proceed with Paypal.
I love the part where it says to make it easy we provide you with a quick start install. LOL real easy. I manage two other websites and I am not stupid when it comes to computers, FTP etc so where do you come off making that statement. Oh but I can pay another $50.00 to have installed.
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This issue is related to the Joomla, what is your website url please?
Regards, AS Team.
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The connection to your database you can find in the configuration.php file in your hosting root folder.
Regards, AS Team.
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We cannot email it to you because we do not know it, you can get it from your hosting provider or you can find it in the configuration.php file. You have to look the following 3 parameters in case to connect your database:
public $host = 'your_db_localhost_name';
public $user = 'your_db_username';
public $password = 'your_db_password';
The quick-start installation documentation you can find here:
https://www.astemplates.com/joomla-template-documentation/205-002056
Regards, AS Team.
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www.klcichlidcrazy.ca
Please try to install and check how it will work default Joomla installation from https://downloads.joomla.org/
Regards, AS Team.
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I am at a meeting tonight. I will try to reinstall the quick start later. Now that I gave the proper info I should be okay.
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We are sorry, got a message from PayPal that you opened a dispute, as result we will not be able to provide you with support until the dispute will not be resolved.
Regards, AS Team.
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If you interested you may ask for our installation services here:
https://www.astemplates.com/services
Regards, AS Team.
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